We know trust matters, especially when you’re sharing personal information online. This page explains what information BOXHILL collects, how we use it, and the steps we take to protect it. Our goal is to keep things clear, straightforward, and easy to understand.
Effective Date: December 1, 2012
Last Updated: September 18,2026
We collect information you provide to us when you place an order, sign up for marketing communications, submit a form, request information, participate in a promotion or survey, or otherwise interact with us.
This information may include your name, email address, phone number, billing and shipping addresses, payment information, and other information you choose to provide.
When you visit our website, we may also automatically collect certain information about your device and how you interact with the site. This may include your IP address, browser type, device information, time zone, pages or products viewed, referring websites or search terms, and information collected through cookies, pixels, tags, log files, and similar technologies.
We may use the information we collect from you when you purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information we collect. When you place an order or submit personal information through our website, secure technologies are used to help protect that information during transmission.
Payment information is processed through Shopify and applicable payment service providers, which maintain their own security and data protection practices.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can manage or disable cookies through your browser or device settings. Depending on the technologies used on our site, you may also have access to additional privacy controls for analytics and advertising cookies. Disabling certain cookies may affect the functionality of the website or your shopping experience.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can manage or disable cookies through your browser or device settings. Depending on the technologies used on our site, you may also have access to additional privacy controls for analytics and advertising cookies. Disabling certain cookies may affect the functionality of the website or your shopping experience.
We may share personal information with service providers and other third parties that help us operate our website, process payments and orders, fulfill and ship purchases, communicate with customers, analyze website activity, prevent fraud, and support our marketing and advertising activities.
These third parties may include e-commerce and payment providers, shipping and logistics partners, analytics providers, marketing platforms, and other companies that provide services on our behalf.
We may also disclose personal information when required by law, to respond to lawful requests, enforce our policies, or protect the rights, property, or safety of BOXHILL, our customers, or others.
We do not share personal information with third parties except as described in this Privacy Policy or as otherwise permitted or required by law.
To unsubscribe from marketing emails, use the unsubscribe link included at the bottom of any promotional email from BOXHILL. You may still receive transactional communications related to orders, quotes, customer service requests, or other business you conduct with us.
Our online store is powered by Shopify. Shopify provides the e-commerce platform and related services that allow us to sell our products and services to you.
When you visit our website or make a purchase, Shopify may process personal information on our behalf to provide services such as order processing, payment processing, fraud prevention, website functionality, and analytics. Shopify may also process certain information for its own purposes as described in its privacy policies.
Shopify maintains security measures designed to protect personal information and is certified as Level 1 PCI DSS compliant for payment card security.
For more information about how Shopify collects, uses, and protects personal information, please review Shopify’s Privacy Policy.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing and servicing transactions, maintaining business and financial records, preventing fraud, resolving disputes, and complying with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Depending on where you live, you may have certain rights regarding your personal information under applicable state privacy laws. These rights may include the right to:
To submit a privacy request, please contact us at help@shopboxhill.com. We may need to verify your identity before completing certain requests. Where permitted by law, you may also designate an authorized agent to submit a request on your behalf.
We may use cookies, pixels, and similar technologies that allow certain advertising and analytics partners to collect information about your activity on our website. Depending on applicable law, some of these activities may be considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising.
Where required by law, you may opt out of these activities through the privacy controls available on our website or by contacting us at help@shopboxhill.com.
We also recognize applicable browser-based opt-out preference signals, such as Global Privacy Control (GPC), where required by law. When we receive a legally recognized opt-out preference signal, we will process it in accordance with applicable privacy laws.
If we decide to change our privacy policy, we will post those changes on this page. We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
We welcome your questions, comments, and concerns about privacy. Please contact us through our Contact page or using the contact information provided on our website.
Please also visit our Terms & Conditions, which establish the terms governing the use of our website, including applicable disclaimers and limitations of liability.
By using our site, you consent to our privacy policy.
