These Terms & Conditions outline the guidelines for using the BOXHILL website, shopping with us, and interacting with our services. We’ve kept the language as clear as possible so you can understand the expectations, protections, and policies that help keep things running smoothly.
Effective as of December 1, 2012
Last Updated: September 19,2026
This website is operated by Boxhill & Co., LLC, doing business as BOXHILL. Throughout these Terms & Conditions, the terms “BOXHILL,” “we,” “us,” and “our” refer to Boxhill & Co., LLC.
These Terms & Conditions govern:
Your access to and use of shopboxhill.com and related BOXHILL webpages, content, tools, and services;
By accessing or using our website, you agree to the website-use provisions of these Terms. By placing an order, accepting a quote, submitting payment, or otherwise purchasing products or services after being provided with these Terms, you agree to the purchase provisions of these Terms.
If you are purchasing on behalf of a company, design firm, hospitality property, commercial entity, or other organization, you represent that you are authorized to bind that organization to these Terms.
BOXHILL specializes in outdoor furniture, fire features, planters, lighting, accessories, and related products sourced from multiple independent manufacturers. Many of the products we sell are made to order, configured for an individual customer, composed of natural or handmade materials, and delivered by freight. These Terms explain the responsibilities associated with those types of purchases.
The following policies are incorporated into these Terms by reference:
Separate landscape design, design consulting, procurement, installation, or other professional services provided under an individually signed proposal or service agreement are governed by that agreement. If a signed agreement, accepted quote, order confirmation, or product-specific term conflicts with these general Terms, the more specific transaction document will control for that transaction.
You must be at least the age of legal majority in your state of residence to place an order with BOXHILL. BOXHILL reserves the right to refuse service to any customer for any reason.
You agree to provide current, complete, and accurate information when creating an account, requesting a quote, placing an order, or communicating with us. This includes your:
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account. Please notify us promptly if you believe your account or payment information has been used without authorization.
Providing incomplete, inaccurate, or outdated information may delay production, shipping, delivery, or resolution of a customer-service request. Additional expenses resulting from incorrect customer-supplied information may be charged to the customer to the extent permitted by law.
Submitting an order to BOXHILL constitutes an offer to purchase the listed products or services under these Terms. An automated website confirmation, payment authorization, or acknowledgment email confirms only that we received the order. It does not necessarily mean that the order has been accepted, approved by the manufacturer, or released for production or shipment.
An order is accepted when BOXHILL does one of the following:
Before accepting an order, BOXHILL may verify:
We may decline, limit, or cancel an order before acceptance for legitimate business reasons, including product unavailability, incorrect pricing, manufacturer discontinuation, inability to deliver to the requested location, suspected fraud, unauthorized resale, or an error in product configuration.
If BOXHILL cancels an order before acceptance after collecting payment, we will refund the amount paid for the canceled item or service.
If we are unable to fulfill an accepted order, we may cancel the affected item and issue an appropriate refund. We will not knowingly substitute materially different merchandise without the customer’s approval.
Before submitting or approving an order, the customer is responsible for reviewing all relevant information, including:
Please notify BOXHILL immediately if an order acknowledgment contains an error. Changes requested after an order has been accepted or released may not be possible.
Unless otherwise stated, prices are listed in U.S. dollars.
Product pricing may not include:
Any applicable charges will be displayed at checkout, identified in a quote or invoice, or communicated before final order acceptance when reasonably possible.
A quote is valid for the period stated on the quote. If no expiration period is stated, the quote remains subject to product availability, manufacturer pricing, freight pricing, taxes, tariffs, and other costs in effect when the order is accepted.
A quote does not reserve inventory or production capacity unless BOXHILL confirms otherwise in writing.
Although we make reasonable efforts to maintain accurate pricing, typographical errors, data-feed errors, manufacturer errors, outdated pricing, and other inaccuracies may occur.
If an advertised or quoted price is materially incorrect, BOXHILL may correct the error before accepting the order. We will notify the customer of the corrected price and allow the customer to approve the revised order or cancel the affected item.
BOXHILL is not obligated to fulfill an order at an obviously or materially incorrect price caused by a genuine error.
Product costs may be affected by manufacturer price adjustments, tariffs, duties, raw-material costs, fuel charges, freight surcharges, or other costs outside BOXHILL’s control.
If a material price change occurs before an order is accepted or released to the manufacturer, BOXHILL will notify the customer before proceeding. The customer may approve the revised price or cancel the affected item.
Once an order has been accepted, the agreed price will not be increased except for:
Payment terms stated at checkout or in the applicable quote, invoice, or order confirmation will control.
Depending on the product or transaction, BOXHILL may require:
Failure to pay an amount when due may delay production or shipment and may result in cancellation to the extent permitted by the applicable order documents and law.
By submitting payment information, you represent that:
We may cancel or hold an order if payment cannot be verified or if we reasonably suspect fraud or unauthorized activity.
Customers are responsible for applicable sales, use, excise, or similar taxes unless a valid exemption applies.
Tax-exempt customers must provide current and legally sufficient exemption documentation before the order is finalized. BOXHILL is not obligated to refund tax collected before valid documentation was provided unless required by law.
Many BOXHILL products are manufactured or configured specifically for an individual customer. These may include products involving:
Products may be identified as made to order, custom, special order, non-stock, final sale, or nonreturnable on the product page, quote, invoice, order confirmation, or Return Policy.
The customer is responsible for reviewing and approving all selections before the order is released.
Once a made-to-order, custom, or special-order product has been accepted and released to the manufacturer:
BOXHILL will attempt to accommodate a requested change when reasonably possible, but we cannot guarantee that a manufacturer will accept a change after release.
Any approved change may result in:
Customer-supplied fabric, leather, trim, or other material may be subject to manufacturer approval, testing, additional yardage requirements, backing requirements, cutting direction, repeat allowances, and handling charges.
BOXHILL and the manufacturer are not responsible for delays, shortages, defects, fading, performance issues, dye variation, or other problems caused by customer-supplied material, except to the extent resulting from BOXHILL’s or the manufacturer’s handling of that material.
The made-to-order or noncancelable status of a product does not eliminate any cancellation or refund right that cannot legally be waived, including rights that may apply when shipment is delayed beyond a represented shipping period.
BOXHILL makes reasonable efforts to provide accurate product descriptions, images, dimensions, specifications, pricing, and availability information.
Much of this information is provided by independent manufacturers. Manufacturers may update product specifications, construction details, materials, dimensions, finishes, or availability.
Minor, nonmaterial manufacturer changes may occur without notice. If we become aware of a material change that affects an accepted but unfulfilled order, we will communicate with the customer and determine an appropriate path forward.
Product photography, finish samples, fabric samples, digital renderings, and screen images are intended to provide a reasonable representation of the product. They may not reproduce exact color, texture, scale, sheen, grain, or surface appearance.
Appearance can be affected by:
Lifestyle photography may include accessories, cushions, covers, decorative objects, fire media, bases, umbrellas, or other components that are not included unless expressly identified in the product description or order.
Product dimensions are generally approximate and may vary within reasonable manufacturing tolerances.
Handmade, upholstered, woven, molded, cast, fired, or natural-material products may vary slightly in:
These reasonable variations are not necessarily defects.
Many BOXHILL products are made from natural, handmade, artisanal, cast, woven, fired, or individually finished materials.
Variations may occur in:
These characteristics are often inherent to the material or production method and may contribute to the individual character of the product. Reasonable natural or handmade variation is not considered damage or a manufacturing defect.
Wood, stone, concrete, metal, fabric, finish, and powder-coat samples are representative only. The completed product may not match a sample exactly.
Products ordered at different times may come from different dye lots, material lots, or production batches and may vary from one another.
Outdoor-rated products are designed for outdoor use, but “outdoor-rated” does not mean maintenance-free, weatherproof under every condition, or immune to aging.
Depending on the material and environment, outdoor products may experience:
Sunlight, salt air, chlorine, hard water, irrigation overspray, freeze-thaw conditions, extreme heat, high winds, humidity, standing water, and inadequate maintenance may accelerate these changes.
Normal weathering, expected aging, ordinary wear, and failure to follow care instructions are not manufacturing defects.
Before ordering, the customer is responsible for confirming that the selected product is appropriate for the intended site, use, climate, and delivery path.
This includes verifying, where applicable:
BOXHILL may provide product knowledge, dimensions, general recommendations, or design assistance. Unless provided under a separate signed professional-services agreement, this assistance does not transfer responsibility for final field measurements, engineering, construction, code compliance, installation, or site suitability to BOXHILL.
Not every product is rated or warranted for commercial, hospitality, multifamily, public, or other high-use environments.
A customer purchasing for commercial use is responsible for confirming that the product is suitable and appropriately rated for that application. A manufacturer’s residential warranty may not apply to commercial use.
Commercial customers should identify the intended use before purchase so BOXHILL can help evaluate available product information.
Unless expressly included in the order, product pricing does not include assembly, installation, structural attachment, anchoring, utility connection, site preparation, permitting, removal of existing items, debris removal, or packaging disposal.
White-glove or placement service includes only the services specifically described in the applicable quote or Shipping Policy.
Products involving gas, propane, electricity, plumbing, structural anchoring, fire, heat, water, or other regulated systems must be installed by appropriately qualified and licensed professionals where required.
The customer and installer are responsible for:
BOXHILL is not responsible for damage, malfunction, code violations, or unsafe conditions caused by incorrect assembly, improper installation, incompatible utilities, site conditions, unauthorized modification, or failure to follow manufacturer instructions.
Umbrellas, cantilevers, cabanas, screens, lightweight furniture, covers, accessories, and other wind-sensitive products must be closed, secured, stored, or protected as directed by the manufacturer.
No umbrella or wind-sensitive product should be left open or unsecured during high winds, severe weather, or unattended conditions.
Damage caused by wind, storms, flooding, freezing, wildfire, excessive heat, falling objects, or other environmental events may not be covered by a manufacturer warranty.
Customers are responsible for reviewing and following all applicable care, cleaning, maintenance, storage, winterization, cover, and protection instructions.
Use of improper chemicals, pressure washing, abrasive cleaners, incompatible covers, standing water, unapproved sealers, or other improper care may damage a product and may affect warranty eligibility.
Product availability and lead times may vary by manufacturer, material, finish, season, production schedule, and shipping destination.
Unless expressly stated otherwise in a signed agreement, all production, shipping, transit, and delivery dates are estimates rather than guaranteed completion or delivery dates.
A stated lead time may begin only after:
Production lead time is separate from freight transit time and final delivery scheduling.
Delays may result from circumstances including:
BOXHILL will make reasonable efforts to communicate material delays when we receive reliable information from the manufacturer or carrier.
When applicable law requires us to provide a revised shipping estimate, obtain consent to a delay, offer cancellation, or issue a refund for unshipped merchandise, we will provide those options as required by law.
Nothing in these Terms eliminates a customer’s legally protected right to cancel delayed, unshipped merchandise and receive a prompt refund when such a right applies.
If a manufacturer discontinues or becomes unable to supply an ordered product, finish, material, fabric, or configuration, BOXHILL may:
We will not knowingly substitute materially different merchandise without customer approval.
All shipping and delivery services are governed by the Shipping Policy, which is incorporated into these Terms.
Large outdoor furniture, fire features, planters, umbrellas, and related products may ship by freight rather than by standard parcel carrier.
The customer is responsible for reviewing the delivery method associated with the order.
Delivery service may include:
Services not expressly identified in the order are not included.
The customer must provide accurate delivery information and disclose conditions that may affect delivery, including:
A carrier may refuse to enter a property, driveway, road, or area that the carrier considers unsafe or inaccessible.
Additional services, alternative vehicles, labor, redelivery, storage, or special handling required because of undisclosed or unexpected access conditions may result in additional charges.
For scheduled delivery, the customer or an authorized adult must be available during the agreed delivery window.
Missed appointments, refused deliveries without valid cause, inaccessible delivery locations, or inability to receive the shipment may result in:
Unless the order expressly includes additional service, standard freight delivery does not include:
Title to merchandise passes to the customer upon full payment.
Risk of loss passes to the customer when the carrier completes delivery at the contracted delivery point stated in the order, subject to the customer’s rights concerning documented freight damage, concealed damage, nonconforming merchandise, and other rights that cannot legally be waived.
For curbside delivery, the contracted delivery point is generally the curbside or other location the carrier can safely access.
For threshold, room-of-choice, white-glove, or other upgraded delivery, the contracted delivery point is the location included in the purchased service.
The customer or customer’s authorized representative must inspect each shipment as thoroughly as reasonably possible at delivery.
This requirement is particularly important for freight shipments.
Before signing the delivery receipt, the recipient should:
Signing a delivery receipt without noting visible damage may affect the ability to recover from the carrier or manufacturer.
When a shipment has severe visible damage, materially compromised packaging, or an apparent risk of significant product damage, the recipient should contact BOXHILL immediately and refuse the affected shipment when appropriate.
Damage to exterior packaging alone does not necessarily mean the product is damaged. When uncertain, document the condition carefully and contact BOXHILL.
Some damage cannot reasonably be discovered until the packaging is removed.
The customer must inspect the product promptly after delivery and submit concealed-damage documentation within the reporting period stated in the Damage Claim Policy.
A damage or shortage claim may require:
The customer must retain the product and all packaging until BOXHILL confirms that they may be discarded.
Do not repair, alter, install, discard, remove, return, or dispose of damaged merchandise without written instructions from BOXHILL.
Do not incur third-party repair, labor, installation, removal, storage, transportation, or disposal expenses without BOXHILL’s prior written approval.
Unapproved costs may not be reimbursed, even when the underlying damage claim is otherwise valid.
Depending on the circumstances, available remedies may include:
The appropriate remedy will depend on the nature of the damage, product condition, availability, manufacturer requirements, carrier requirements, applicable warranty, and law.
Failure to follow reasonable inspection and documentation procedures may limit the ability to recover from a carrier or manufacturer. It does not eliminate rights that cannot legally be waived.
Normal material variation, expected outdoor weathering, minor manufacturing tolerances, and ordinary wear are not freight damage.
All returns, exchanges, and customer-requested cancellations are governed by the Return Policy, which is incorporated into these Terms.
Return eligibility may depend on:
No product may be returned without prior written authorization from BOXHILL.
Issuance of a return authorization does not guarantee a refund. Returned merchandise must be received and inspected before final eligibility and refund amounts are determined.
Eligible returned products may be required to be:
Made-to-order, custom, special-order, customer-supplied-material, clearance, final-sale, and other identified products may be nonreturnable.
A final-sale or nonreturnable designation does not eliminate rights relating to:
Where disclosed in the Return Policy, a customer may be responsible for:
Approved refunds will generally be issued to the original payment method after the returned product has been received, inspected, and accepted.
Shipping, freight, white-glove delivery, assembly, installation, storage, and similar services may be nonrefundable once performed, except where BOXHILL made an error or applicable law requires otherwise.
Before order acceptance, BOXHILL will attempt to accommodate a cancellation request.
After an order has been accepted or released:
Cancellation restrictions do not eliminate legally required rights relating to delayed shipment, nonconforming goods, damage, warranty coverage, or other nonwaivable protections.
Certain products sold by BOXHILL may include a written warranty provided by the product’s manufacturer.
Warranty terms vary by:
Where a written manufacturer warranty applies, customers may request a copy or link before purchase.
BOXHILL may assist the customer in communicating with the manufacturer and submitting a warranty claim. Unless BOXHILL expressly provides a separate written warranty, the manufacturer—not BOXHILL—is the warrantor and determines coverage under its warranty.
Warranty claims may require:
A manufacturer warranty may exclude or limit coverage for circumstances such as:
The actual written manufacturer warranty controls.
Warranty remedies may be limited to repair, replacement parts, replacement product, or another stated remedy. Labor, removal, reinstallation, packaging, freight, or incidental costs may not be covered unless expressly included in the warranty.
No BOXHILL employee, representative, or contractor is authorized to modify a manufacturer’s warranty or create an additional BOXHILL warranty unless the modification is made in a written document signed by an authorized BOXHILL representative.
Nothing in these Terms limits rights provided by an applicable written warranty or rights that cannot legally be waived.
The information provided on the BOXHILL website, including product descriptions, buying guides, blog posts, design articles, FAQs, care information, and general recommendations, is provided for informational purposes.
It should not be treated as a substitute for:
While we make reasonable efforts to keep website information accurate and current, errors, omissions, discontinued information, or outdated specifications may occur.
BOXHILL may correct, update, remove, or clarify website content at any time. Changes to website content will not retroactively alter the terms of an already accepted order unless the customer agrees or the change is required by law.
The BOXHILL website and its content are owned by or licensed to BOXHILL and are protected by applicable intellectual-property laws.
Protected content may include:
You may access and use the website for personal or internal business purchasing purposes.
Without prior written permission, you may not:
Manufacturer trademarks, photographs, and other manufacturer materials remain the property of their respective owners.
If you voluntarily submit a review, photograph, video, testimonial, or other material for publication or promotional use, you represent that:
Unless otherwise agreed in writing, you grant BOXHILL a nonexclusive, worldwide, royalty-free license to reproduce, edit for length or formatting, publish, display, and share that submitted material in connection with BOXHILL’s website, marketing, social media, and business communications.
We are not obligated to publish or retain customer-submitted content.
BOXHILL sells products manufactured by independent third parties and uses third-party providers for services such as:
Product specifications, manufacturing, production schedules, and manufacturer warranties may be controlled by those third parties.
BOXHILL remains responsible for its own obligations under the applicable transaction and law, but we do not control every act or omission of an independent manufacturer, carrier, installer, or service provider.
Our website may contain links to third-party websites or tools. Those websites and tools are governed by their own terms and privacy practices. A link does not necessarily constitute BOXHILL’s endorsement of all third-party content or practices.
BOXHILL is not responsible for an independent transaction entered into directly between a customer and a third party outside the BOXHILL ordering process.
BOXHILL sells products manufactured by independent third parties and uses third-party providers for services such as:
Product specifications, manufacturing, production schedules, and manufacturer warranties may be controlled by those third parties.
BOXHILL remains responsible for its own obligations under the applicable transaction and law, but we do not control every act or omission of an independent manufacturer, carrier, installer, or service provider.
Our website may contain links to third-party websites or tools. Those websites and tools are governed by their own terms and privacy practices. A link does not necessarily constitute BOXHILL’s endorsement of all third-party content or practices.
BOXHILL is not responsible for an independent transaction entered into directly between a customer and a third party outside the BOXHILL ordering process.
BOXHILL sells products manufactured by independent third parties and uses third-party providers for services such as:
Product specifications, manufacturing, production schedules, and manufacturer warranties may be controlled by those third parties.
BOXHILL remains responsible for its own obligations under the applicable transaction and law, but we do not control every act or omission of an independent manufacturer, carrier, installer, or service provider.
Our website may contain links to third-party websites or tools. Those websites and tools are governed by their own terms and privacy practices. A link does not necessarily constitute BOXHILL’s endorsement of all third-party content or practices.
BOXHILL is not responsible for an independent transaction entered into directly between a customer and a third party outside the BOXHILL ordering process.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE BOXHILL WEBSITE AND WEBSITE-BASED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
BOXHILL DOES NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
EXCEPT FOR AN EXPRESS WRITTEN WARRANTY PROVIDED BY BOXHILL, AND SUBJECT TO ANY APPLICABLE MANUFACTURER WARRANTY OR NONWAIVABLE LEGAL RIGHT, BOXHILL DISCLAIMS ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
BOXHILL DOES NOT DISCLAIM OR LIMIT:
No general product recommendation, website statement, conversation, sample, photograph, estimate, or other communication creates a warranty beyond an applicable written warranty unless an authorized BOXHILL representative expressly agrees in writing.
TO THE FULLEST EXTENT PERMITTED BY LAW, BOXHILL AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO:
TO THE FULLEST EXTENT PERMITTED BY LAW, BOXHILL’S TOTAL LIABILITY ARISING FROM A PARTICULAR PRODUCT, ORDER, OR SERVICE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO BOXHILL FOR THE PRODUCT, ORDER ITEM, OR SERVICE GIVING RISE TO THE CLAIM.
This limitation does not:
Some jurisdictions do not allow certain warranty exclusions or limitations of liability. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.
To the extent permitted by law, you agree to indemnify and hold BOXHILL harmless from third-party claims, liabilities, damages, and reasonable expenses arising directly from:
This indemnification obligation does not require you to indemnify BOXHILL for BOXHILL’s own negligence, willful misconduct, product defect, or breach of its legal obligations.
BOXHILL is not responsible for delay or failure to perform caused by events outside its reasonable control, including:
When such an event affects an order, BOXHILL will make reasonable efforts to communicate available information and determine an appropriate response.
This provision does not eliminate a cancellation, refund, notice, or other right required by applicable law.
Additional pricing, purchasing, credit, shipping, or service terms may apply to BOXHILL Trade Program members, designers, architects, purchasing agents, hospitality customers, commercial customers, and resellers.
Those additional terms may appear in:
A person placing an order for a business represents that the person has authority to make the purchase and approve the applicable specifications.
Terms printed on a customer or company purchase order do not modify BOXHILL’s Terms unless an authorized BOXHILL representative expressly accepts those terms in a signed writing.
Commercial customers are responsible for verifying commercial suitability, performance ratings, code requirements, and applicable warranty coverage.
Additional pricing, purchasing, credit, shipping, or service terms may apply to BOXHILL Trade Program members, designers, architects, purchasing agents, hospitality customers, commercial customers, and resellers.
Those additional terms may appear in:
A person placing an order for a business represents that the person has authority to make the purchase and approve the applicable specifications.
Terms printed on a customer or company purchase order do not modify BOXHILL’s Terms unless an authorized BOXHILL representative expressly accepts those terms in a signed writing.
Commercial customers are responsible for verifying commercial suitability, performance ratings, code requirements, and applicable warranty coverage.
These Terms, the policies incorporated by reference, and the applicable quote, invoice, order confirmation, or signed agreement constitute the agreement between the customer and BOXHILL concerning the applicable website use or transaction.
They supersede prior or contemporaneous discussions concerning the same subject, except for an authorized written representation expressly incorporated into the transaction.
If documents conflict, the following order generally applies:
If a provision of these Terms is found unlawful or unenforceable, that provision will be enforced to the maximum extent permitted or severed as necessary. The remaining provisions will remain in effect.
Failure by BOXHILL to enforce a provision on one occasion does not waive the right to enforce that provision later.
You may not assign your rights or obligations under an accepted order without BOXHILL’s written consent.
BOXHILL may assign its rights or obligations in connection with a merger, acquisition, reorganization, sale of assets, or other lawful business transfer, provided that the assignment does not unlawfully reduce the customer’s rights.
Except for parties expressly protected under the warranty, limitation-of-liability, or indemnification provisions, these Terms do not create rights for unrelated third parties.
Section headings are provided for organization and do not limit the meaning of a provision.
Provisions concerning payment, intellectual property, warranties, liability, indemnification, governing law, and other provisions that by their nature should continue will survive completion or termination of the transaction.
BOXHILL may update these Terms periodically.
Changes will be posted on this page with a revised “Last Updated” date.
Changes apply prospectively to website use and transactions occurring after the updated Terms become effective. An accepted order will generally remain governed by the version of the Terms in effect when the order was accepted, unless:
Continued use of the website after updated Terms become effective constitutes acceptance of the revised website-use provisions.
Questions about these Terms & Conditions may be directed to:
Boxhill & Co., LLC
Email: help@shopboxhill.com
Telephone: +1 (520) 351-0053
Website: shopboxhill.com
